At VWC Care Services, everything we do comes from lived experience. We know what it’s like to navigate the system, care for someone you love, and try to find support that actually fits.
VWC Care Services didn’t begin as a business idea — it began as a deeply personal experience. While supporting a loved one with a disability, we saw firsthand how difficult it can be to find care that truly listens, adapts, and respects each person as an individual. We dealt with providers who didn’t understand cultural nuances, services that felt impersonal or rushed, and systems that often made things harder instead of easier. That experience gave us more than just frustration — it gave us perspective.
It showed us what good support should look like. That’s why we created VWC Care Services: to offer a service that gets it. One that listens properly, treats people with respect, and actually works alongside individuals and their families. We know the small things matter — being on time, communicating clearly, having support workers who feel like the right fit.
Our care is shaped by lived experience, backed by professional knowledge, and delivered with the kind of compassion that can only come from genuinely understanding what it’s like to be in your shoes.
Behind VWC Care Services is a team that blends clinical expertise with a genuine, people-first mindset. We’re led by a registered nurse with over 20 years of experience in health and disability care, ensuring that everything we offer is delivered to a high standard — not just in practice, but in the way people feel when they’re supported. From daily personal care to long-term planning, we approach each situation with care, flexibility, and respect.
We know that trust doesn’t come from generic support — it comes from showing up consistently, listening without judgement, and working with you (not around you) to find what works best. Our team members come from different professional and cultural backgrounds, but they share the same focus: to offer support that feels personal, empowering, and built with you in mind.
When you’re with VWC Care Services, you’re not just another name in a system — you’re someone we take the time to know, support, and stand beside.
We want you to feel confident in the way we work — and that starts with being clear about what we stand for. These values guide our team, our decisions, and the way we support every participant.
We honour and value each individual’s unique journey, ensuring every participant is treated with dignity, kindness, and understanding.
We provide fair, unbiased, and culturally respectful care, ensuring that every person receives the tailored support they need.
We operate with openness, ensuring participants and their families fully understand our services, processes, and commitments.
We uphold honesty and transparency in all our interactions, building strong, authentic relationships with participants, families, and the community.
We take full responsibility for our actions and decisions, consistently striving for excellence in the care we deliver.
If you’re looking for support or know someone who is, there are two easy ways to begin. You can access VWC Care Services directly, or send through a referral — whichever works best for you.
We’d love to hear from you and discuss how our support can make a positive impact in your life, or the life of someone you know.
We’re your go-to provider for quality care—offering personalised support to help you reach your goals and enjoy life your way.
Simple, reliable, and always focused on you.
We acknowledge the Traditional Custodians of the lands on which we operate and recognise their continuing connection to land, water, and community. We pay our respects to their Elders past, present, and emerging. We also extend that respect to all Aboriginal and Torres Strait Islander peoples visiting our website.
In the same spirit, we affirm our commitment to the LGBTQ+ community. We strive to create an inclusive, respectful, and supportive environment for people of all sexual orientations, gender identities, and expressions. We celebrate the diversity of our community and are committed to building a space where everyone feels valued, respected, and supported.
