Whether you have a question, want to talk through support options, or are ready to get started, we’d love to hear from you. Contact VWC Care Services today and speak with someone who genuinely listens.
Across all Sydney
Sometimes the easiest way to figure things out is to talk it through. Whether you’re enquiring for yourself, a family member, or someone you support, you’re welcome to reach out anytime.
We respond promptly and take the time to understand what you’re looking for — even if you’re not 100% sure yet. Fill in the form or give us a call, and we’ll take it from there.
We know that navigating support options can bring up a lot of questions — and we’re more than happy to answer them. Below are some of the most common ones we get asked, but if you’re still unsure about anything, contact the VWC Care Services team. We’re here to support you.
What sets us apart is how personal this is to us. VWC Care Services was built on lived experience, not just industry knowledge. We’ve been in the position of looking for quality support and hitting roadblocks — whether it was communication breakdowns, cultural misunderstandings, or support that just didn’t feel tailored.
That experience shaped how we work today. We take time to understand the individual behind the plan. We keep communication clear and consistent. And we never treat support like a transaction. From the moment you reach out, we aim to make you feel heard and respected. It’s not about flashy promises — it’s about showing up, listening properly, and getting it right in the ways that matter most.
Yes, we absolutely can. Our team includes a registered nurse with over 20 years of experience, which means we’re equipped to provide support for people with high or complex care needs. We understand that complex care doesn’t just mean medical — it often includes emotional, behavioural, and social factors too.
We take a comprehensive, individualised approach that looks beyond just a diagnosis or label. Whether it’s medication management, mobility support, communication assistance or anything else, we work closely with participants, families, and other professionals to ensure a safe, respectful, and effective support plan. It’s important to us that individuals with complex needs don’t feel limited — we aim to support independence and choice wherever possible.
Cultural inclusion is something we actively prioritise — not just in words, but in how we deliver support day to day. We understand that culture shapes the way people communicate, feel safe, and engage with care, so we make a genuine effort to learn about each individual’s background, beliefs, and preferences. We don’t make assumptions. We ask, we listen, and we tailor our approach accordingly.
Our team comes from a range of cultural backgrounds and has experience working with individuals and families from diverse communities. Where possible, we match participants with support workers who understand their language, traditions, or values. We’re also flexible with routines, communication styles, and anything else that helps you or your loved one feel at ease.
Whether it’s specific customs, dietary needs, or ways of interacting that are important to you, we respect them fully — and make sure they’re reflected in your care.
It depends on your needs and the type of support required, but we always aim to get things moving quickly. Once you contact us, we’ll have an initial chat, go through your goals and support needs, and confirm your NDIS plan details.
From there, we’ll start matching you with the right team members and coordinate any necessary planning meetings or assessments. In some cases, we can begin within a few days — in others, we’ll give you a clear timeline and keep you updated every step of the way.
Yes — we’re more than happy to help you make sense of your plan. We know the NDIS can feel confusing, especially when trying to figure out what each category covers or how to actually use your funding.
While we’re not plan managers, we work closely with participants and their plan nominees to ensure you’re accessing the right supports in the most efficient way. We’ll talk through what’s included, explain things in plain language, and help align services to your goals. We’re also used to collaborating with support coordinators if you have one.
We genuinely want to know. We see feedback — both positive and negative — as an opportunity to improve. If you ever feel unhappy with something, you can raise it directly with your support worker, call our office, or use our contact form. We treat concerns with care and urgency, and you’ll always be taken seriously.
Our goal is to resolve issues quickly and fairly, and where possible, we’ll involve you in finding a solution. Transparency and open communication are key values for us, and we’re committed to making things right if they ever fall short.
We’re your go-to provider for quality care—offering personalised support to help you reach your goals and enjoy life your way.
Simple, reliable, and always focused on you.
We acknowledge the Traditional Custodians of the lands on which we operate and recognise their continuing connection to land, water, and community. We pay our respects to their Elders past, present, and emerging. We also extend that respect to all Aboriginal and Torres Strait Islander peoples visiting our website.
In the same spirit, we affirm our commitment to the LGBTQ+ community. We strive to create an inclusive, respectful, and supportive environment for people of all sexual orientations, gender identities, and expressions. We celebrate the diversity of our community and are committed to building a space where everyone feels valued, respected, and supported.
